Frequently Asked Questions
| Q. |
What is the estimated lead time if you have to order engines directly from Japan? |
| A. |
Lead time for all engines is usually 90 days from the date the purchase
order has been accepted by Japan. |
| Q. |
What is the price of an engine? |
| A. |
All pricing is quoted thru your local distributor. You can locate the distributor
nearest you through our distribution link located above. |
| Q. |
How many engines fit in a container? |
| A. |
Please call your local distributor for this information. |
| Q. |
Can I buy a Tier 1 engine for distribution in the United States? |
| A. |
Tier 1 engines must be sold as EXPORT ONLY, unless they are purchased as
replacement engines. (See replacement engine question below) |
| Q. |
Can I buy a replacement engine? |
| A. |
You can only purchase a replacement engine if the current tier does not meet the
old engine performance. Then you may purchase thru your local distributor. All
replacement purchases must be for a specific engine replacement as there are
customs rules & regulations that must be met before purchasing these engines. |
| Q. |
Can anyone purchase an engine from Mitsubishi Engine North America directly? |
| A. |
An authorized Mitsubishi distributor or OEM can purchase engines directly from
Mitsubishi Engine North America. |
| Q. |
Can I buy a new Mitsubishi car, car parts or make payments thru Mitsubishi Engine North America? |
| A. |
Mitsubishi Engine North America is not a division of Mitsubishi Motors. We sell industrial
engines and their related parts. Please contact your local Mitsubishi Motor car dealer directly. |
| Q. |
Are gasoline generators still available? |
| A. |
Please contact our parent company, Mitsubishi Heavy Industries in Japan for information on
gasoline generators. |
| Q. |
Are gasoline generator parts still available? |
| A. |
Yes. You can continue to purchase gasoline generator parts from this office.
Please call (630) 268-0750 ext. 306 |
| Q. |
Is gasoline generator service still available? |
| A. |
Yes. You can continue to service your gasoline generator thru this office.
Please call (630) 268-0750 ext. 710 |
| Q. |
Will gasoline generator warranties continue to be honored? |
| A. |
Yes. You can continue to claim your warranties thru this office.
Please call (630) 268-0750 ext. 710 |
| Q. |
How can I get a copy of an invoice or freight bill? |
| A. |
Please call (630) 268-0750 ext. 605 |
